Returns and Refunds Policy
We hope you love your Country Girl Box. If you wish to return an order, please contact us within 7 days of receiving it to let us know. We’ll provide instructions for returning your box.
To be eligible for a refund, the complete box and all of its contents must be returned. Please ensure the items are unused and packed securely. We may be unable to issue a refund if any items are missing, used or damaged after delivery.
Customers are responsible for the cost of return postage. We recommend using a tracked service, as we can’t refund items that don’t reach us. Once we receive and check the complete return, we’ll process any refund due to your original payment method.
This policy does not affect your statutory rights. If your box arrives faulty, damaged or incorrect, please contact us as soon as possible so we can help.
Any images of damaged boxes will be checked through our interal AI photo checker to enssure authenticity of the picture provided.